Return/Refund Policy

Effective Date: May 26, 2026 Website: www.simmansinternational.com

1. Introduction

At Simmans International, customer satisfaction is our top priority. We stand behind the quality of our alcohol testing devices and breathalyzers. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted for products purchased on www.simmansinternational.com.

By placing an order with us, you agree to the terms described in this policy. Please read it carefully before making a purchase.

2. Return Eligibility

We accept return requests within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused, unactivated, and in its original condition.
• The product must be returned in its original packaging, including all accessories, mouthpieces, user manuals, warranty cards, and any freebies received.
• A valid unboxing video or photographic proof of the defect, damage, or incorrect item must be submitted along with the return request.
• The return request must be raised within the stipulated 7-day window by contacting our support team.

Requests raised after 7 days of delivery will not be accepted under any circumstances.

3. Valid Reasons for Return

We accept returns only under the following conditions:

3.1 Defective or Damaged Product The product received is physically damaged, has a manufacturing defect, or is not functioning as described on our website.

3.2 Wrong Product Delivered You received a product that is different from what you ordered (wrong model, wrong variant, or wrong quantity).

3.3 Incomplete Order Your order arrived with missing components such as mouthpieces, USB cable, user manual, or other accessories listed in the product description.

3.4 Dead on Arrival (DOA) The product does not power on or function at all upon first use, despite following the setup instructions correctly.

4. Non-Returnable Conditions

Returns will not be accepted under the following circumstances:

• The product has been used, activated, or tested and the return is based on a change of mind.
• The product shows signs of physical damage caused by the customer (drops, scratches, liquid exposure, etc.).
• The product has been tampered with, modified, or repaired by an unauthorized person.
• Original packaging, accessories, or mouthpieces are missing at the time of return.
• The return request is raised after 7 days of the delivery date.
• Products purchased during flash sales, clearance sales, or special promotional events (unless defective or wrong item delivered).
• The product serial number or warranty sticker has been removed or altered.
• Damage caused by improper use, incorrect charging, or failure to follow the user manual.

5. How to Raise a Return Request

To initiate a return, please follow these steps:

Step 1 — Contact Us Reach out to our customer support team within 7 days of delivery via:

• Email: simmansinternatinal@gmail.com
• Phone/WhatsApp: +91 9211038359

Step 2 — Provide Required Details Share the following information with our team:

• Full name and registered mobile number
• Order ID / Invoice number
• Product name and model
• Reason for return
• Clear photographs or unboxing video showing the issue

Step 3 — Await Approval Our team will review your request within 2–3 business days and notify you of the approval or rejection via email or phone.

Step 4 — Ship the Product If your return is approved, we will share the return shipping address and instructions. Pack the product securely in its original packaging and ship it using a trackable courier service. Please share the return tracking details with us after dispatch.

Step 5 — Inspection and Resolution Once we receive the returned product, our quality team will inspect it within 3–5 business days. Based on the inspection outcome, we will process a replacement or refund as applicable.

6. Return Shipping

6.1 Defective / Wrong Product If the return is due to a defect, damage in transit, or wrong item delivered, Simmans International will bear the return shipping cost. We will either arrange a pickup or reimburse your shipping expense (up to ₹150) upon submission of a valid courier receipt.

6.2 Other Approved Returns For any other approved return reasons, the customer will be responsible for the return shipping charges. We recommend using a reliable, trackable courier service. Simmans International will not be held responsible for products lost or damaged during return transit.

7. Replacement Policy

In cases where a defective, damaged, or wrong product is confirmed upon inspection, we offer a free replacement of the same product (subject to availability).

• Replacement orders are dispatched within 3–5 business days after inspection approval.
• If the exact product is out of stock, we will offer you the option of a full refund or an equivalent product of the same value.
• Replacement is a one-time offer per order. If the replacement unit also has a defect, a full refund will be issued.

8. Refund Policy

8.1 Refund Eligibility Refunds are issued in the following situations:

• The returned product passes inspection and meets all return eligibility criteria.
• The product is out of stock and cannot be replaced.
• The order was cancelled before dispatch.
• Delivery was unsuccessful and the order was returned to us.

8.2 Refund Amount

• Full product price will be refunded if the return is due to a defect, wrong item, or our error.
• Original shipping charges (if any) are non-refundable, except in cases where the error is on our part.
• COD handling charges (if applicable) are non-refundable.

8.3 Refund Timeline Once the refund is approved, the amount will be credited to your original payment method within the following timelines:

For COD refunds, you will be required to provide your bank account details (account number and IFSC code) for NEFT transfer.

8.4 Refund Confirmation You will receive an email or SMS confirmation once the refund has been initiated. Please allow additional time for the amount to reflect in your account depending on your bank’s processing timeline.

9. Order Cancellation

9.1 Cancellation Before Dispatch You may cancel your order before it has been dispatched by contacting us at +91 9211038359 or simmansinternatinal@gmail.com. A full refund will be processed within 5–7 business days.

9.2 Cancellation After Dispatch Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product, subject to the return eligibility conditions mentioned in this policy.

9.3 Cancellation by Simmans International We reserve the right to cancel any order due to:

• Product unavailability or discontinuation.
• Pricing or listing errors on the website.
• Suspected fraudulent or suspicious activity.
• Failure to verify customer information.

In all such cases, a full refund will be processed to the original payment method within 7–10 business days.

10. Warranty Claims

If your product develops a fault after the 7-day return window but is still within the manufacturer’s warranty period (as specified on the product page), the issue will be handled as a warranty claim and not a return.

For warranty claims, please contact us at:

• Email: simmansinternatinal@gmail.com
• Phone: +91 9211038359

Our team will guide you through the warranty claim process, which may include repair, replacement of faulty components, or device recalibration depending on the nature of the issue.

11. Fraudulent Return Requests

Simmans International takes fraudulent return claims seriously. Any attempt to misuse our return policy — including returning a different product, submitting false damage claims, or filing multiple return requests for the same order — will result in:

• Immediate rejection of the return/refund request.
• Permanent suspension of the customer’s account.
• Legal action if warranted under applicable Indian law.

12. Changes to This Policy

Simmans International reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being published on our website. We encourage you to review this page periodically to stay informed of any updates.

13. Contact Us

For any return, refund, or cancellation-related queries, please reach out to our customer support team:

Simmans International A-43, Street No. 5, Chander Vihar, Mandawali, Delhi – 110092, India Phone/WhatsApp: +91 9211038359 Email: simmansinternatinal@gmail.com Website: www.simmansinternational.com Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

© 2026 Simmans International. All rights reserved.